Privacy Policy
Last Updated: December 12, 2024
Introduction
Welcome to www.searchsolar.com (hereinafter referred to as "SearchSolar" or "the Website" or "we"). SearchSolar is an industry guide information service website. We provide services such as information release and subscription, brand promotion, email push notifications through sections like news updates, email groups, company directories, and product directories.
This policy outlines the purposes, methods, scope, and information security measures for collecting, using, storing, sharing, transferring, and publicly disclosing your personal information when providing our products and/or services. It also details the rights and methods we provide for you to access, correct, delete, and control related information.
By continuing to use this Website, you acknowledge that you have read, understood, and agreed to accept these policy terms which are subject to revision from time to time. If you do not agree with any content of this privacy policy, you should immediately stop using the Website and related services.
I. How We Collect and Use Your Personal Information
To provide you with higher quality services and user experiences, we may collect and use your personal information through multiple channels. The specific types of information collected depend on the product features or services you actually use, the devices and environments you operate interactively, your own privacy settings, and operational choices made by you. Collection of your personal information is not mandatory; however, for some core business functions of the Website, if you choose not to provide relevant information, we may not be able to offer you related services.
Channels for Collecting Personal Information Include:
- Information You Provide: When you use the Website or related services, the system may collect information you provide.
- System-Acquired Information: While using the Website or related services, the system identifies and collects certain information.
- Third-Party Information: Relevant information about you obtained from third parties.
Collection and Use of Personal Information:
1. Information Provided by You When Using the Website or Related Services
(a). Basic services of SearchSolar are free, but some functionalities require account registration and login. During registration, you need to provide a valid email address, username, password, company name, and position. Email address, username, and password are mandatory, while company name and position are optional. Sensitive information like passwords is stored in irreversible encrypted form, ensuring even administrators cannot access the plain text. Post-login, you can enhance your profile with additional information, including default language, country/region, status signature, biography, and avatar. Not providing this information may affect the use of certain features.
(b). For personal real-name authentication, we collect your real name, ID number, mobile phone number, etc. Refusal may prevent you from accessing certain services.
(c). For enterprise certification, we collect company name, contact person's name, corporate email, website URL, telephone, address, business license, bank account, etc., for verification.
(d). When purchasing products or services, we collect delivery details, financial information, payment records, billing addresses, and communication records to process orders.
(e). For after-sales and customer support, we may request feedback, device information, and other details, saving communication records.
(f). Depending on product characteristics, we may require additional personal information, disclosed in separate privacy clauses.
2. Information Obtained by the System During Use of the Website or Related Services
(a). Client-side information, such as browser version, IP address, timezone, operating system version, for statistical analysis and improving services.
(b). Operation Logs: The system logs important actions taken after logging into the account (including but not limited to accessing important data, modifying and deleting data records, changing login emails, and other critical personal information), to resolve issues when questions or disputes arise.
(c). Tracking Logs: When using the email push function, you can enable tracking to understand delivery status. The system records data such as the final user opening, clicking, unsubscribing emails, IP addresses, device brands, browsers, operating systems, etc.
(d). Depending on the nature of certain products, we may require other personal information in specific scenarios, which will be informed in the separate privacy terms of those products.
3. Information About You Obtained from Third Parties
Depending on the nature of certain products, we may obtain data about you from public or commercial third-party sources under applicable law and combine it with existing information related to you in our system. Throughout this process, we strictly adhere to contracts with third parties and relevant legal provisions when handling your personal information.
II. How We Use Cookies and Similar Technologies
When using our services, to ensure the proper operation of the website, we store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and numbers and characters. They facilitate your use of the Website's products and services and help the website statistically count independent visitors. Using Cookies technology, we can provide more personalized services and allow you to set specific service options. When using the Website's products and services, Cookies will be sent to your device.
You can manage or delete Cookies according to your preferences. You can clear Cookies saved on your computer, and most browsers have options to block Cookies. However, doing so may prevent you from logging into the Website or using website functions and related services dependent on Cookies.
For more information on managing Cookies in popular browsers:
More information at www.allaboutcookies.org 。
III. How We Retain, Transfer, Share, and Publicly Disclose Your Personal Information
1. Storage
We store your personal information according to the purposes stated in this privacy policy and the minimum duration required by law. After the storage period, we delete or anonymize your information unless required by law for litigation defense, public interest, property safety, or legal rights protection. Data is stored within the People's Republic of China, with your knowledge and consent. Compliance with local laws is required for cross-border data transfers.
2. Sharing
In certain scenarios, SearchSolar may share part of your personal information with associated companies and third-party partners who provide essential support services to deliver the products and services you request.
Scenarios for sharing information include:
- With explicit consent;
- Based on applicable laws, regulations, legal procedures, or government requirements;
- To protect interests, property, or safety;
- Information you have publicly disclosed or legally available;
- Sharing anonymized or de-identified data;
- Providing necessary information for services like email pushes, SMS sending;
- Contracting trusted third parties for maintenance, support, and services, sharing only necessary information for legitimate purposes.
If you refuse our contract partners to use necessary personal information of you or your end-users, you may not be able to use the services provided by the platform through these partners.
3. Transfer
We will not transfer your personal information to any company, organization, or individual except in the following situations:
- Transferring upon obtaining your explicit consent;
- Information you or your end-users have disclosed publicly or that we can obtain from other lawful public sources.
In the event of mergers, acquisitions, or bankruptcy liquidation involving personal information transfer, we will require the new entity holding your personal information to continue adhering to this privacy policy. Otherwise, we will require them to seek your authorization again. If no personal information transfer is involved, we will inform you sufficiently and delete or anonymize all related personal information.
4. Public Disclosure
We only publicly disclose your personal information under the following conditions:
- With explicit consent;
- Self-disclosed or legally available information;
- Based on legal requirements.
IV. How We Protect Your Personal Information
We employ industry-standard security measures to protect against unauthorized access, leakage, abuse, alteration, damage, or loss of your provided information. We implement HTTPS protocols, server-side encryption, trusted protection mechanisms, and access control to safeguard personal information.
We recommend users adopt best practices for enhanced security, such as complex passwords and multi-factor authentication, to assist in protecting account safety.
However, despite our efforts, no computer system is absolutely secure. Risks remain, and you voluntarily assume them.
In case of a security incident, we will promptly inform you via notifications, emails, or phone calls, detailing the incident, measures taken, advice for mitigating risks, and remedial actions. We will report to regulators as required.
V. Your Rights Regarding Your Personal Information
SearchSolar respects your rights to manage your personal information and adheres to laws to protect your privacy.
1. Access, Query, Modify Your Personal Information
You can access, query, and modify your personal information. You can access your publicly disclosable information on the Website without logged in. After logging in, you can access your detailed personal information and update them if needed.
If you cannot access, query, or modify your personal information through the above methods, you can send an email to support@searchsolar.com to exercise your data query and modification rights. When querying or changing relevant information, we may require identity verification to ensure account security.
2. Deleting Your Personal Information
You can delete your personal information through the system interface or by contacting support@searchsolar.com. When deleting information, we may require identity verification to ensure account security. Once the deletion request is responded to, except for information required by law to be retained, your personal information will be deleted.
3. Account Cancellation
You can cancel your account through the system interface or by contacting support@searchsolar.com. When canceling the account, we may require identity verification to ensure account security. When the account cancellation request is responded to, except for information required by law to be retained, your personal information will be deleted or anonymized. After account cancellation, we will stop providing you with products and services, and you will not be able to log in or operate through the related account.
4. Responding to Your Requests
You can submit various requests regarding personal information or services. Identity verification may be required before processing. Responses are generally provided within 15 working days.
Fees may apply for excessive or unreasonable requests. Requests involving national security, public health, crime investigation, or significant harm to others may be declined.
VI. How We Handle Children's Personal Information
Our services are intended for adults. Without parental consent, children under 14 are not allowed to use our services. We only use or disclose children's information under legal permission, parental consent, or necessity.
Given current technology and business models, it is challenging to proactively identify whether users are minors. If we discover unauthorized collection of minors' personal information, we will promptly and proactively delete it. Parents or guardians who find unauthorized collection of minors' personal information can notify us to delete the information. Please refer to Article IX "How to Contact Us" for contact details.
VII. About Third-Party Service Providers and Their Services
Some services may include third-party providers using Cookies or similar technologies. Review third-party service policies for more information. Third-party services must comply with the purpose limitations outlined in this privacy policy.
VIII. How This Privacy Policy Is Updated
To provide you with better service, this platform and related services will be updated from time to time. We will revise this policy accordingly, which forms part of this policy and has equal effect. Unless you explicitly agree, we will not reduce any rights you and/or your end-users have under this privacy policy.
After updating the policy, we will post the updated version on the Website, which can be considered as notification from SearchSolar. We may also remind you of the update through appropriate means to help you stay informed of the latest version. For significant changes, we will provide more prominent notices (such as sending notifications via email, in-site messages, or announcements, explaining the specific changes to the privacy policy). Therefore, please review the privacy policy you should follow at any time. If you do not agree with this privacy policy, please stop visiting and using our services.
This policy is an integral part of the SearchSolar service agreement. All rights not expressly granted herein are reserved by SearchSolar.
IX. How to Contact Us
We aim to properly resolve all disputes regarding data protection practices and continuously improve our own data protection capabilities. For questions, suggestions, or complaints regarding this privacy policy or how we handle your personal information, please contact us at policy@searchsolar.com. For general support, email support@searchsolar.com or submit a service ticket here.